Warranty

Quality Assurance Warranty of Keep It Green Turf

1. Restrictive Assurance:

Thank you for purchasing artificial turf from Keep It Green. We assure that, under normal conditions, within the warranty period, the UV property of products meets the application requirements: The loss of tensile strength will be less than 50 (conform to EN13864 standard), Gray scale 3-4 above (UV test method: ISO 4892-3), method A (in table 4, exposure cycles). Inspection standard: ISO 4582-2017, gray scale 3-4).

2. Commitment: The product information of Keep It Green is as follows:

a. Product Name: PRO TURF I

Product Type: Artificial Turf
Product Application Domain or Field: Landscape & Residential
Product Using Country: United States
Warranty Period: 100% compensation within 8 years, 50% compensation in 9-10 years, 25% compensation in 11-12 years.

b. Product Name: PRO TURF II

c. Product Name: PRO PUTT

Product Type: Artificial Turf
Product Application Domain or Field: Landscape & Residential
Product Using Country: the United States
Warranty Period: 100% compensation within 8 years, 50% compensation in 9-10 years, 25% compensation in 11-12 years.

d. Product Name: Value Premier 55

e. Product Name: Value - Olive Zoysia

f. Product Name: Value - Natural Bermuda

Product Type: Artificial Turf
Product Application Domain or Field: Landscape & Residential
Product Using Country: United States
Warranty Period: 100% compensation within 8 years, 50% compensation in 9-10 years, 25% compensation in 11-12 years.

NOTE: The warranty period differs from product to product. Warranty period depends on different weather conditions across the country, including ultraviolet radiation intensity, average temperature, acidity and alkalinity of the land, local annual rainfall, yearly temperature change trends, etc.
For any artificial turf customers purchased from Keep It Green Turf, within the warranty period, if they cannot meet the standards we commit to, we will provide the original contract, the product required by the project to replace the defective parts. Or, to solve the defect problems of the product as soon as possible by the agreement both sides have mutually accepted and agreed on after equal negotiation. (Warranty period starts from the date of exit factory date.)
After the goods arrive, the purchaser shall check all the goods quickly and fully. The purchaser shall notify our company in written form about any visible quality defects within 60 days after the goods arrive at the destination or the port of destination. Otherwise, our company will regard the product as having no quality defect, and will not bear the corresponding responsibility. Keep It Green Turf is not responsible for moving, handling or installing artificial turf with the above quality defects.

3. Exception Clause:

The guarantee does not apply for the following conditions:

1. The product is not used for proper fields or not installed on proper fields. For example, the leisure lawn recommended by Keep It Green Turf is used in sports venues.
2. Products with single filament denier less than 650d (including) are
promoted to regions with radiation greater than 160 KLY/Y, or they are
applied to fields of high-trample application (such as a playground).This kind of product is recommended to provide end customers with 2-3 years less warranty than conventional products.
3. Without timely maintenance, inappropriate maintenance methods or damage caused by improper repair.
4. Lawn sinkage due to high ambient temperatures.
5. All products are subjected to normal wear and tear.
6. For sports turf, normal intensity of use is considered to be 30 hours per week with the condition that each player has at least 125 square meters on the field. If the intensity exceeds this or the usable area is smaller, the warranty period needs to be confirmed separately.
7. Artificial grass deformation or laying direction disorder caused by heavy loading or long time loading.
8. Artificial grass must be rolled out along the arrow; in principle, the grass usage should be consistent with the length of uncoiling. Do not uncoil too much, please roll out whole rolls if needed. After cutting out, when rerolling it, artificial grass must be rolled back along the opening
direction.
9. Damage caused by running motor vehicles.
10. Defects or damage caused by the following reasons:

a. Burning, cutting, accidents, vandalism, abuse or neglect of
maintenance.
b. Improper site design or improper pavement, or damaged or worn
by improper foundations
c. Damage due to improperly designed drainage system
d. Damage caused by excessive use of the site
e. Using improper footwear or sports equipment (such as spikes,
javelin, discuss and so on)
f. Abrasion caused by high friction sports equipment
g. Damage caused by excessive dragging during storage, pavement or
use.
h. Products of poor wear-resistant properties are used in playgrounds,
sports venues and other areas of high frequency trampling
i. Using improper cleaning methods
j. USe chemical cleaning agents, herbicides, pesticides or solvents
and other corrosive substances to touch the lawn.
k. Use of infill products of an incorrect grade (the infill products
grade for sports artificial grass: according to FIFA accredited test
institutes, such as ISA-Sport/Labosport, or other test institutes
accredited by Keep It Green Turf.
l. Failure to maintain infill products at the correct level (the infill
products grade for sports artificial grass: according to FIFA
accredited test institutes, such as ISA-Sport/Labosport, or other test
institutes accredited by Keep It Green Turf.
m. Harmful pollution and damage caused by chemical reaction
between the filing material and products.
n. Artificial grass smells bad and was polluted because of infill
materials quality problems
o. Re-fibrosis, after or during installation, for putting filling
materials in place.
p. Use substandard or incorrect seams, adhesives, shock absorbing
pads
q. Cracks occur on artificial grass joints because of connection band
problems or glue problems after installation.
r. Local heat burns resulting in melting of the grass filaments (mostly
due to high temperature objects which are placed on the lawn)
s. Improper turnover, loading and unloading, resulting in the fracture
and deformation of paper tube, or wrinkles or damage of the grass
surface
t. Not to avoid exposure, rain, soaking, damp, excessive extrusion,
and the fire source in the process of storage and transportation.
u. Do not clear the floating snow, trample or use the lawn
immediately
v. Abrasion or the absence of grass caused by animal
w. Damage caused by sunlight reflections from glass, fences or other
reflecting surfaces
x. Force majeure situations

Normal wear and tear and slight color changes occurring after use are not manufacturing defects, and are not within the scopes of warranty in this quality assurance clause.

4. Rights Distribution:

Under this warranty, the purchaser is not allowed to transfer or assign the right within the warranty unless you have a prior written consent from Keep It Green Turf. Without the prior written consent, the assignment of any right shall be deemed invalid. Except this statement, any
explicit or implied warranties about the product aren't guaranteed by Keep It Green Turf.

5. Protocol Modifications:

For the sales of products, this warranty agreement contains final and exclusive terms.
Unless you have a written modification agreement from Keep It Green Turf, this warranty
agreement is not allowed to be modified.

6. Claim Procedure and Statements:

Claim(s) for the quality problem(s) occur(s) within the warranty period, should be submitted in written form. According to the problem, please attach related proof information,such as date of installation, company name of installation, product quantity or volume, product samples, infill samples, and photos clearly showing the problem(s), venue location photos, photos of surroundings of the venue etc. Please send it to:

KEEP IT GREEN TURF
PO BOX 2647, CALHOUN, GA 30701
EMAIL: ORDERS@KIGGROUP.NET

Claims must be submitted within 30 days after discovery of the alleged defects. The right of final interpretation belongs to Keep It Green Turf.